Reviewers consistently report exceptional deep cleans and punctual service; named staff like Sarah and Michelle earn specific praise for detail work. Two significant gaps emerged: one customer experienced a cancellation 48 minutes after the scheduled start time, notified only by email with full charges applied, and another found cleaning quality hit-or-miss between visits, though the company addressed this concern proactively. Most five-star reviews highlight thorough work, helpful responsiveness, and reasonable pricing.
Recent shift: One complaint about inconsistency in 2024 (Review 6) led to the company offering remediation; the reviewer reported the situation improved after their team intervened with a dedicated crew assignment.
Perfect five-star rating across 34 reviews. Customers consistently report fast response times, named staff who deliver professionalism, and fair pricing. Same-day bin delivery and pickup are routine.
All eight reviewers rated Trash Out five stars. They consistently praise owner Austin for fair prices, quick turnaround (including same-day service), and efficient removal work. Staff arrive on time, work with enthusiasm, and handle jobs from start to finish without hassle.
Pick-ups arrive on schedule week after week, even on holidays, and quote-to-completion often takes just a day or two. Mike and his crew handle junk removal, hot tub removals, recycling pickup, and demolition work without leaving mess behind, with reviewers consistently mentioning fair prices and straightforward communication via text. Two recent one-star reviews cite unprofessional behavior, but 158 five-star reviews across three years praise the crew's friendliness, reliability, and willingness to adapt to customer needs like helping with construction debris during renovation projects. The business operates 7 days a week across Kingston, Napanee, and Gananoque.
Last updated 2026-08-12