Most customers report consistent, friendly service and thorough work over years of repeat business. However, two recent one-star reviews reveal critical gaps: smoke remediation and duct cleaning fell short of promises with missed surfaces and poor quality, and a post-renovation deep clean resulted in missing valuables with dismissive manager response. The pattern is strong satisfaction for routine maintenance but serious delivery failures on complex remediation projects.
Recent shift: Shift toward negative sentiment starting 6-7 months ago: first appearance of one-star reviews citing incomplete remediation work, missing valuables, and manager unresponsiveness. Prior reviews over past 1-2 years were consistently five-star.
Reviewers consistently describe a crew that balances speed with meticulous attention to detail while treating difficult situations with genuine empathy and no judgment. Staff communicate clearly, show respect for clients' concerns, and go past the job description to ease stress during already hard times.
Long-serving Ottawa firm strong on large-scale cleanups and contamination removal. Past reviews praise Dean's direct involvement in mold/nicotine jobs and the crew's respectful handling of hoarding clients. Two significant complaints: the business address is a mailbox (not a live office), and communication lapses have caused missed appointments and slow updates. Recent five-star reviews favour carpet and duct cleaning; older hoarding work earned consistent praise for dignity and speed.
No individual customer reviews are available for this business. Their website lists over 15 years of experience and serves Ottawa, Orleans, Kanata, Barrhaven, Stittsville, Hunt-Club, and the Gatineau area.
Last updated 2026-08-12