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FIRST ONSITE Property Restoration

Updated 2026-08-12 · 5,662 reviewed · 113 listed · Scored from 175 Google reviews · How we rank ›

4.8(175) 88 composite score See reviews on Google ✓ Google-verified
Hoarding CleanupBiohazard & Trauma Cleanup24/7 Emergency ResponseJunk & Clutter Removal
FIRST ONSITE Property Restoration
Services
Hoarding Cleanup, Biohazard & Trauma Cleanup, 24/7 Emergency Response
Reviews
175

What recent reviews say

Most customers call out immediate response times and staff who explain the process clearly, especially during water damage and ice-storm repairs. Named technicians like Steve Fox, Brett Curtis, and Freddie earned consistent praise for treating homes as their own and keeping people updated. One reviewer reported a crew member with weak knowledge of foundation types, which led to insurance misdirection.

First OnSite handles water damage, fire restoration, mould, and contents cleanup across the Barrie region. Insurance coordination is built into workflow. The team's main edge is calm, professional guidance when homeowners are overwhelmed. Staff names appearing repeatedly (Coulton, Steve Fox, Jordan, Brett, Freddie) suggest stable personnel and follow-through.

Praised for
  • fast emergency response
  • professional and knowledgeable staff
  • clear communication throughout process
  • insurance coordination
  • quality workmanship
Watch-outs
  • assessor lack of foundation knowledge
  • misguided insurance company on damage cause
punctualresponsive-communicationthorough-cleanuphandled-sensitivelyreliable-scheduling
Best for: homeowners with water or fire damage who want insurance paperwork handled and the job finished fast
Think twice if: assessors may lack depth in structural or foundation diagnosis; verify damage cause independently if complex

Strengths

  • Same-day or next-day response to emergencies
  • Full insurance claim coordination
  • Named project managers stay with the job
  • Drying and remediation completed in days, not weeks

Worth knowing

  • Steve Fox (Branch Manager) named repeatedly as responsive and professional
  • Brett Curtis and Jordan Chalmers credited as project managers who coordinate insurance and stay in close contact
  • Freddie and his team mentioned for exceptional work quality
  • Dima noted for colour matching and interior repair advice
  • One basement dried out and floor removed within 3 days
  • Temporary repairs often completed before permanent fixes, minimizing disruption

What reviews say by service

24/7 Emergency Response
Called immediately when insurance approved work; crew arrived faster than expected on first visit
Junk & Clutter Removal
Efficient removal of damaged contents with minimal mess to rest of home
Biohazard & Trauma Cleanup
Limited evidence; infection control services listed on website but not discussed in reviews

How it compares

  • Rated 4.8 against a 4.78 average across the 48 junk & clutter removal businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 97
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
165
4
3
3
1
2
1
1
5

Common questions

How fast will someone come out after I call?
Reviewers report immediate callback when insurance approves the work and arrival within hours, sometimes sooner than expected. First OnSite aims for same-day or next-day response.
Will the company handle my insurance claim?
Yes. First OnSite coordinates directly with insurers, manages assessments, and handles paperwork so you don't have to. Multiple reviewers noted this was a major relief during stressful claims.
How long does water damage cleanup and drying take?
One reviewer's basement was fully dried out and floor removed within 3 days. Speed depends on damage extent and the number of jobs the team is managing after major events like ice storms.
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Last updated 2026-08-12