Past customers consistently praised Haul Hero for rapid delivery, courteous communication, and fair prices on bin rentals and junk removal. However, reviews from the past six months reveal a sharp operational collapse: bins ordered and paid for never arrived, multiple payment disputes required chargebacks, and phones and emails went unanswered for weeks. The most recent one-star review (4 months ago) claims the business has gone defunct, with disconnected numbers and website unavailable.
The positive streak lasted roughly 9-10 months ago, when service was smooth and staff communicated proactively. A shift occurred around the six-month mark where reliability evaporated and customer service became nonresponsive. Current operational status is unclear from Google records alone.
Recent shift: Significant operational decline between 9-10 months ago and present. Early reviews (9-10 months ago) report flawless service, responsive staff, and on-time delivery. Reviews from 6 months onward report missed deliveries, unreturned calls, ignored emails, and payment disputes. The most recent review (4 months ago) claims the company has gone out of business with disconnected phone lines and an offline website.
All three reviews praise Amber's crew for speed, empathy, and reasonable rates on jobs ranging from tenant cleanups to severe hoarding estates. Work completed in one to two days; reviewers called the experience one of their best contractor interactions.
Ben and his crew handle difficult estate and hoarding jobs with uncommon care. Reviewers consistently praise transparent communication through photos and daily updates, quick scheduling, fair pricing, and Ben's ability to manage emotionally charged situations without judgment. His team tackles extreme cleaning and complete clutter removal, often coordinating ancillary work like painting or pest control. One complaint noted initial unresponsiveness to contact inquiries.
Five-star reviews across construction cleaning and organizing projects show consistent praise for speed, space solutions, and Brandy's hands-on leadership. Clients report projects completed faster than expected, homes transformed into functional spaces, and practical follow-up support to maintain results.
Last updated 2026-08-12