Hoarding cleanup is a different job to a standard house clear. It usually means working through a property room by room, sorting items into keep, donate, recycle and dispose piles, often alongside the person living there or their family. Many jobs also involve biohazard waste, pest issues, structural damage from damp or clutter, or safety hazards like blocked exits and unstable stacks of belongings. A proper job clears the space and leaves it safe, clean and livable, not just emptied out.
We've reviewed 10 hoarding cleanup companies serving London. Standards vary a lot in this trade, so it pays to check a few things before you commit. Look for teams who talk you through the process calmly and without judgment, who quote clearly (many charge by van load, room, or time rather than a flat fee), and who are upfront about waste disposal and any biohazard or deep-clean work needed. Ask whether they carry insurance, how they handle sentimental items, and whether they can work in stages if the person involved needs more time.
Our ranked guide to the best hoarding cleanup services in London breaks down how each company performs on responsiveness, discretion, pricing transparency and the quality of the finished clean. See our methodology for exactly how we score and weigh each factor.
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10 businesses, scored on recent reviews. The order weighs each business's overall score by how much of its reviewed work is hoarding cleanup, so a lower-scored specialist can rank above a higher-scored generalist.
Anna and her team deliver consistently polished results across deep cleans, organizing, and decluttering work. Repeat clients praise her attention to detail, reliability over years of service, and warm approach to the work.
Two five-star reviews praise Clean Works' reliability in maintaining workspaces. Evidence is limited, but both reviewers cite consistent upkeep and trust in the service quality.
First OnSite earns strong marks for rapid dispatch to storm and flood emergencies, often arriving within an hour. Named staff like Carol, Farzad, Ted, and Jason are praised consistently for treating homeowners with patience during stressful recoveries and following through with tidy, professional work from start to finish.
Staff answer the phone without automated menus and show up on time, often finishing faster than expected. Brennan, Mike, Mike Jr., and Michael handle removals with visible care, making eye contact and confirming prices on-site. They donate usable furniture and items rather than simply dumping, which reviewers appreciate during grief-heavy estate cleanouts. Pricing consistently meets or beats quotes, and the company has built a base of repeat customers.
All 13 reviews are five-star. Customers report fast scheduling (often next-day), on-time arrival, and crews that clear junk efficiently and leave spaces clean. Reviewers praise friendly service, fair pricing with no hidden fees, and the business's commitment to recycling and donating items rather than sending everything to landfill.
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Reviewers consistently report fast dispatch, clear guidance through restoration steps, and professional crews who restore properties to better-than-pre-damage condition. Mo Abbas and his team stand out for managing complex claims, coordinating schedules, and treating customers with respect throughout stressful events like fires and floods.
Most jobs earn strong praise for speed and emotional intelligence. Erin, Dean, and Matthew lead crews that handle hoarding, odour elimination, and trauma scenes with care; Sarah in admin and management staff navigate difficult moments with patience. Two callers report unreturned voicemails on routine inquiries, a friction point that stands out against 25 overwhelmingly positive accounts.
Five-star reviews consistently praise the team's speed in emergency response, naming specific technicians like Alex Ayman, Tyler, and Chris for their skill and professionalism. Water damage, fire restoration, and content packing jobs earn strong marks for coordinated, respectful service. However, one-star reviews detail months-long delays, botched finishes (paint over unprepared walls, backwards doors, improperly reinstalled fixtures), and items thrown out without tracking. A project manager's failure to follow through on promised repairs appears multiple times. The spread between these experiences is stark.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Both reviewers praise Tanja for her efficient, caring approach to downsizing and clutter removal. She's noted for listening closely to client needs and understanding the emotional weight of the work.
When you submit a quote or contact form here, we may pass your enquiry to partner providers who can do the work, and we may receive a referral fee. Our rankings and scores come from our published scoring method only and are never influenced by referral fees.
Last updated 2026-08-12